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Policies and Cancellations

Policies

Hotel Policies

General info and cancellations

Check-In / Check-Out Policies

Please Note: Your credit card number will be collected when making the reservation in order to hold your room, but you will not be charged until arrival to the hotel.


This property has the following check-in and check-out times and policies: 

Check-In: 11:00 AM

Check-Out: 10:30 AM

Late Check-Out Hour: 5:00 PM

Late Check-out Fees: $ 0.00

Late check out (after 10:30 AM and before 5:00 PM) may result in a fee.
Property and Cancellation Policies :
CANCELLATION POLICY

*Guest can cancel free of charge until 30 days before arrival. For high season, cancellation free of charge until 60 days before arrival.
*Cancellation between 30 days and 15 days before arrival 20% payment of the booking will be charged, between 14 days and 7 days before arrival 50%. For High season 60-30 days before arrival 50%, 30-15 days before arrival 80%. 15-1 day before arrival 100%.
*The guest will be charged for all nights in case of cancellation 7 days or less before arrival
*A guest will be charged full payment of the booking in case of no show
Terms and Conditions
 

Terms and conditions

Guests are welcome to check in from 11.00 am
Check out time is 10.30 am, luggage storage is available free of charge
Late check out until 5 pm is possible upon request
Breakfast is included in the room rate
Airport transfer is included in the room rate
Banana House is not responsible for private airport transfer arrangements
Children are welcome
Children under 2 years of age stay for free
Upon request a baby cot can be provided
Children above 2 years up to 12 years pay 35 USD per child if sharing standard room with parents
Children staying in their own room until 12 years, pay 80 USD per standard room and 15$ extra per child
Children of 12 years and above are charged the adult rates
Changes in the reservation might attract additional charges if room is changed
If dates are changed and accommodation is not available, cancellation policy might apply
The caretakers of the children are responsible for safety of children in the pool area, the hotel is not liable for their safety
Reduced noise levels in the premises from 10 pm

Payment Policies

*Cards are charged at 5% extra for payment at location (accepted credit cards at location are Mastercard, Visa and American express)
*Accepted cash currencies on location are Kenyan Shillings, Euro and US Dollars
*The fixed hotel exchange rates for Kenyan shillings will apply to Euro and US Dollars payments
*Other acceptable payment methods: cash, bank transfer and Mpesa
*All charges and costs involving transfer of payments are the responsibility of the guests
*All special offers and promotions are marked as such
*Banana House reserves the right to increase prices and will communicate same in advance
Cancellation policy
*Guest can cancel free of charge until 30 days before arrival. For high season, cancellation free of charge until 60 days before arrival.
*Cancellation between 30 days and 15 days before arrival 20% payment of the booking will be charged, between 14 days and 7 days before arrival 50%. For High season 60-30 days before arrival 50%, 30-15 days before arrival 80%. 15-1 day before arrival 100%.
*The guest will be charged for all nights in case of cancellation 7 days or less before arrival
*A guest will be charged full payment of the booking in case of no show